Privacy Policy

Last updated: January 2026

1. Introduction

Casinova Casino ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services at casinovacasino-canada.com. We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect the following categories of personal data:

Registration data: Full name, date of birth, email address, province, username, and password
Verification data (KYC): Government-issued ID, proof of address, payment method documentation
Financial data: Deposit and withdrawal history, payment method details (we do not store full card numbers)
Gameplay data: Game history, session duration, bets placed, winnings and losses
Technical data: IP address, browser type, device information, cookies
Communications: Support chat logs, email correspondence

3. How We Use Your Data

We use your personal data to:

Provide and maintain our gaming services
Process deposits and withdrawals
Verify your identity and age (KYC compliance)
Comply with regulatory and anti-money laundering obligations
Detect and prevent fraud, abuse, and problem gambling
Send account-related communications and, where consented, promotional offers
Improve our services and user experience

4. Data Sharing

We do not sell your personal data to third parties. We share data only as necessary with:

Payment processors (Interac, Visa, Mastercard) to complete transactions
Game software providers for gameplay delivery
Identity verification services for KYC compliance
Regulatory authorities (KAHNAWAKE Gaming Commission) as required by our licence
Law enforcement agencies when legally required

5. Data Security

We protect your data using 256-bit SSL/TLS encryption on all connections. Sensitive data is stored encrypted at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis. We conduct regular security audits as required by our KAHNAWAKE licence. Biometric data (Face ID, fingerprint) used for mobile login remains on your device in the secure enclave — we never receive or store it.

6. Cookies

We use essential cookies for login session management and site security. Analytics cookies (anonymised) help us understand how players use our site. You can disable non-essential cookies in your browser settings. Disabling essential cookies may affect your ability to log in and use our services.

7. Data Retention

We retain your account data for as long as your account is active and for 5 years after account closure, as required by anti-money laundering regulations. KYC documents are retained for a minimum of 5 years as required by law. You may request deletion of non-mandatory data by contacting support.

8. Your Rights

Under PIPEDA, you have the right to:

Access the personal data we hold about you
Correct inaccurate information
Withdraw consent for marketing communications
Request deletion of non-legally-required data
Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.